Queue management for service counters
A line along the wall tells nobody anything — not how long it is, and not whether they should have come back later.
Service counter: what signup sets up
Pick your trade at signup and the queue arrives configured — your windows named, a service menu with real timings, and a printable QR poster. Rename, reprice or remove any of it.
Your Windows
Window 1 · Window 2 · Window 3
Add or rename windows whenever you like. Somebody who asks for one of them waits behind that one, not behind everybody.
The starting menu
- New account
- 30 min
- Documents or notary
- 20 min
- General enquiry
- 10 min
- Payment or deposit
- 5 min
Durations are what make the wait estimate useful on day one. It corrects itself against how long jobs really take at your place.
How the wait is worked out
Each service carries its own length, so a two-minute question and a twenty-minute application are not averaged into one misleading number.
And the rule underneath it
Position is worked out from arrival, not from who is standing closest to the desk. The board shows who is up, the customer's own phone shows their place, and when somebody with an appointment arrives the rule for who goes next is the same rule for everybody.
Put the poster up this afternoon.
One short form and the queue is yours. Nothing to install, on either side.
Create your waitlist