Multi-Track
Lines that match the room
More than one line per location, and a line per chair, bay, counter or person. Somebody waiting for one particular member of staff waits behind that person's line, not everybody's.
Instant setup · Zero SMS fees · No app needed
Never lose track of who's next.
Walk-ins and bookings in one fair line, wherever they came from. Customers watch their place move on their own phone. No sales call, no hardware, no training.
Create your waitlistFree to start. No card, and nothing to install.
Next in lineCustomer Phone View
Downtown Clinic · Main Line
#14
~6 min estimated wait1 party ahead
Live browser updates · Wallet pass · Email
Station 1
● LiveStaff Counter View
#14
Now ServingAlex M.Walk-in · 1 person
Set up your queue now, serve someone in minutes.
01Setup
Chairs & BaysService MenuStaff Shifts
Name your place
One short form. Pick the kind of business you run and we set up the line, the chairs or bays or counters, and a starting menu of services with realistic timings.
02Poster
Scan to join line
Print the poster
A ready-made QR poster comes out of the dashboard. Put it on the door or the counter — that is the whole of your customer-facing setup.
03Service
#01Jordan T.
Serving#02Taylor R.
~4m waitTake your first customer
Open the console on the phone already in your pocket. Add someone at the counter, or let them scan and add themselves.
Nothing to install, on either side. Your customers use a web page; you use the browser you already have.
Walk-ins and appointments: the hard part is who goes next
Everyone knows who's next.
A queue is easy until somebody with a booking walks in behind four people who have been waiting twenty minutes. Most software leaves that to whoever is on the desk, which means the answer changes with the person and the mood.
WaitNook holds part of each period for bookings, releases a slot to walk-ins when a booking does not show, and drops a late arrival a set number of places from the front rather than at the head of the line. You choose those numbers per line, once, and they hold all day — so the answer is the same whoever is on the desk, and you can explain it to the person asking.
What the waitlist software does
Smart Durations
Services with real timings
A menu with expected durations, and a wait estimate that learns from what actually happened rather than a flat number per head.
Blended Queue
Bookings in the same line
Take appointments, hold capacity for them, and put them into the same line as walk-ins when their window opens. One console, one queue.
Any Screen or TV
A screen for the room
Open a web address on any TV or spare tablet to show who is being served, with an optional chime when somebody is called.
EN · ES · FR-CA
People who are not standing there
Customers get a link to watch their place from anywhere, updating on its own, and an email when it is their turn if they want one. Nobody has to hand over a phone number. Your check-in page works in English, Spanish and Canadian French.
CSV Export
Numbers worth having
Busiest hours, how long people really waited, no-shows, walk-aways, and how your locations compare. Exportable as a spreadsheet.
Why we skipped text messaging
Queue apps that charge per message pass on carrier fees and limit your Saturday rushes. We took SMS out so your notifications are unlimited and 100% free.
Legacy
Traditional SMS Queues
- 3–5¢ per message adds up on busy days
- Days waiting for toll-free carrier approval
- Credit quotas run out mid-rush
- Customers hesitate to hand over phone numbers
WaitNook
The WaitNook Model
- $0 message fees on every plan, including free
- Working the minute you print your QR poster
- Unlimited notifications that never cap out
- A phone number is optional, and never texted
No sales call. Just the price.
Free is a real plan, not a trial. The whole queue runs on it at one location, with no cap on how many people you serve.
- Free forever
Free
$0
One location, one person, unlimited check-ins and unlimited notifications — the whole walk-in queue.
Micro
$19/month
Everything for one shop: five people, bookings, review requests and the full reports.
- Most popular
Basic
$49/month
Five locations, fifteen people, and the API and webhooks.
Premium
$99/month
Unlimited locations and people.
See every feature, side by side
Paid annually, you pay for ten months rather than twelve. Change or cancel whenever you like. Prices exclude sales tax, which is added at checkout where it applies.
Notifications are unlimited on every plan, including free. There are no message fees and nothing to run out of — we do not send text messages, so there is no per-message cost to pass on to you.
Questions people ask
Do my customers need to download anything?
No. They scan the poster or follow a link, and the page opens in whatever browser their phone already has. There is no app and no account.
What do I need to buy?
Nothing. It runs on the phone in your pocket, and the screen for the room is any TV or tablet with a browser. No kiosk, no ticket printer.
Can I cancel?
Whenever you like, and nothing you have set up is deleted if you do. You drop to the free plan and the queue keeps running.
Do you send text messages?
No, and it is a choice rather than a gap. Everyone who joins gets a live page showing their place — no app or account needed, and a phone number is optional and never texted — with an email on top of it if they want one. Notifications are unlimited on every plan, there are no message fees, and nothing runs out on a busy Saturday.
What languages does it work in?
Everything your customers see — checking in, watching their place, the screen in the room — is in English, Spanish and Canadian French. The staff console is English.